Frequently Asked Questions

Take On Addiction challenges people to pick a time-based activity goal for the month of April to raise funds to assist SMART Recovery organisations to continue facilitating change for people who want to find life beyond addiction, and to stamp out the stigma associated with addictive behaviours.

SMART Recovery is a global community of over 2000 mutual-support groups in over 26 countries. Participants meet weekly to help each other overcome the life challenges caused by any addictive behaviours, including but not limited to alcohol, drugs, gambling, and smoking.

Using SMART (Self-Management and Recovery Training), participants find the power within themselves to change and lead fulfilling and balanced lives guided by a science-based and sensible 4-Point Program®.

Signing up to the Take On Addiction challenge is easy (and free)! Sign up, and follow the simple steps to create your personalised profile page where you can receive donations, post updates, and share your profile page.

Money raised from Take On Addiction will support SMART Recovery organisations and will help them continue their mission to make SMART Recovery available to people of every culture and place in life who want freedom from addiction using the power within themselves and support from a caring global community. For more information, visit the SMART Recovery Australia website.

You can email [email protected], or go to smartrecoveryaustralia.com.au and find a SMART Recovery meeting online or in-person near you.

Participants

After you've logged in to your Take On Addiction account, you will be directed to your profile page. Log in here.

All Take On Addiction fundraising must be conducted through the Take On Addiction website to ensure your donors receive their tax receipts from SMART Recovery.

When you signed up you will have created your own Take On Addiction profile page. This profile page has a unique URL / link and QR code that you can share with family, friends and colleagues to encourage donations. We also have a number of fundraising ideas to help you raise money.

On your profile page, people can make a donation through our secure payment form using a valid credit card.

While we encourage all donations to be made online, we realise this isn't always possible. To make a donation with cash or cheque, please download and fill in our offline Donation Form.

Once you've filled in the form, please send the form and donation to:

SMART Recovery Australia
Suite 2.02, Building C
33 Saunders Street, Pyrmont, NSW 2009

*Please make cheques payable to SMART Recovery and mail along with your Donation Form.

Please remember:

  • Offline donations can take up to 3 weeks to appear on your online profile page once they have been received by SMART Recovery.
  • Donor names or messages that are received with your offline donations are not published on your Take On Addiction profile.
  • Offline donations will appear as one total on your profile page, so we recommend sending in all offline donations towards the end of the month.

Once we have received and processed your donations, we will update your profile page to reflect the submitted offline donations. You will also receive an email letting you know that your offline donations have been added.

If you've forgotten your password, please click here.

Once you have entered your registered email address, you will be emailed a link to reset your password. Make sure you enter your password accurately, as all passwords are case sensitive.

Your username is the email address you used during registration. Please email [email protected] if you cannot remember the email you registered with.

First, you will need to be signed up as an individual. Please sign up.

Once you have signed up, you can create or join a team from your profile page. On the left hand column of the page, scroll down to “Join a Team” and you can select “Create a Team” or “Find a Team” to join.

For a step-by-step process, please visit this page.

You sure can! Log in and go to your account settings (find this in the top right of your screen) then edit the activity.

Yes you can! If running, walking, or cycling aren’t your activities of choice this April then 'Go Your Own Way'. You can pick any time-based activity and keep track during the month using the logging options on your fundraising page.
However you choose to Take On Addiction, what matters most is working together to smash stigma and help people to find life beyond addiction.

Absolutely! When signing up, check the box, “I don't live in Australia.”

Teams

To create a team, you need to be signed up to Take On Addiction as an individual participant first.

Once you’ve created your own profile, click the button on your profile page that says ‘Create a team and invite friends’ under the JOIN A TEAM box.

If this is a team for your workplace, select ‘Yes’ to ‘Is this a team for your workplace?’ Include your organisation name then click, ‘Create Team’.

If your team is for friends and family, check ‘No’ when asked ‘Is this team for your workplace?’ then click, ‘Create Team’.

You will be prompted to invite team members once you’ve created your team profile. Note that you must be signed up as an individual participant to be able to create a team.

After checking on the ‘Invite team members’ button, you will see a link to your team page to share under the ‘JOIN MY TEAM’ tab. Copy this link and share this with your friends, family or workmates.

When your friends, family or workmates click on the link, they will need to sign themselves up as an individual participant first. They will then be automatically added to your team.

If they are already signed up, they will need to log in and then they will be automatically added to your team.

The easiest way to join a team is via the unique team URL, which is located on the team profile page.

You can also search for the team under ‘JOIN A TEAM’. Once you have found your team, then select ‘Join Team’.

You can search for a team by name under ‘JOIN A TEAM’ on your individual profile page. You can also search for a team by name on the home page using the search function on the top right ‘Find a fundraiser or team’.

Some teams are set to private which means the team leader needs to accept your request before being able to join a team. Email us at [email protected] and we’ll send a friendly reminder to your team leader.

Organisation level is created by the Take On Addiction team when you have two or more workplace teams. Please get in touch with us at [email protected] and we can set this up. To become a workplace team, you need to select ‘Yes’ when asked ‘Is this a team for your workplace?’ when creating a team. If you need help, contact us via email at [email protected].

Donors

Please first check your Junk Mail folder in your email. If the receipt is not in your Junk folder and you still haven't received it after a couple of hours please contact us at [email protected].

Donations will remain open until 31 May, 2022.

Please ensure all online and offline donations have been made by 31 May, 2022.

We accept Visa, Mastercard and American Express for online donations.

For offline donations, we accept cash and cheques.

Security is an important priority for us and we are committed to protecting your privacy. We use the most up-to-date technology available to protect your personal details. To avoid the risk of computer fraud, your debit/credit card number is not stored in our system at any point in the payment process. Please see our privacy policy for further information. All debit/credit card transactions are encrypted before transmission using 128 bit SSL encryption. Please click on the SSL Seal in the URL area of a participant or team profile page to verify our details.

Our payments are processed using Stripe Payments. Stripe specialises in delivering successful eCommerce payment gateway services to thousands of merchants. Stripe is an international company with a trusted name in eCommerce solutions and is at the forefront of the online payment industry. Processing donations through this platform, we had to ensure we were PCI compliant, which is the utmost level of security when processing payments online.

If your question is still unanswered, please email: [email protected]